Privacy Policy

Last Updated: 01 July 2026

At Salon Glow K, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, make a booking, or use our salon services.

1. Information We Collect

We may collect personal information when you interact with our website or salon. This may include:

• Full name
• Phone number
• Email address
• Appointment details
• Preferred service
• Message or enquiry details
• Skin, hair, allergy, or treatment-related information you choose to provide
• Payment or transaction details where applicable

We may also collect basic website usage information, such as browser type, device information, pages visited, and general website activity.

2. How We Collect Information

We may collect information when you:

• Submit a contact form
• Book an appointment
• Call, email, or message us
• Visit our salon
• Subscribe to updates or promotions
• Interact with our website or social media pages

We only collect information that is reasonably needed to provide our services, manage bookings, respond to enquiries, and improve the client experience.

3. How We Use Your Information

We may use your personal information to:

• Confirm and manage appointments
• Respond to enquiries
• Provide salon, beauty, hair, and skin care services
• Understand your service preferences
• Send appointment reminders
• Process payments where required
• Improve our website, services, and customer experience
• Send promotional updates, only where permitted or with your consent
• Meet legal, safety, or business obligations

4. Treatment and Health-Related Information

For some services, we may ask about allergies, skin concerns, hair condition, sensitivities, previous treatments, or other relevant details. This helps us provide a safer and more personalised salon experience. You are responsible for providing accurate and complete information before receiving any treatment. If you are unsure whether a service is suitable for you, please let our team know before your appointment.

5. Sharing Your Information

We do not sell your personal information. We may share your information only when reasonably necessary, such as with:

• Booking system providers
• Payment processing providers
• Website hosting or IT service providers
• Email or SMS communication platforms
• Professional advisers where required
• Legal or regulatory authorities if required by law

Any third-party service providers we use are expected to handle your information securely and only for the purpose of providing their services.

6. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and enhance the user experience. Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve our content and services. You can adjust your browser settings to refuse cookies, but some website features may not work properly.

7. Marketing Communications

With your consent, we may send you updates about salon services, promotions, offers, or news. You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option where available.

8. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This may include secure booking systems, limited access to personal information, password-protected systems, and careful handling of client records.

9. How Long We Keep Your Information

We keep your personal information only for as long as needed for salon operations, appointment records, customer service, legal requirements, or business administration. When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.

10. Accessing or Updating Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated, or incomplete. We may need to verify your identity before providing access or making changes.

11. Third-Party Links

Our website may include links to third-party websites, social media pages, booking platforms, or payment providers. We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date. By continuing to use our website or services, you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Salon Glow K
Address: Berwick 3806, Melbourne, VIC, Australia
Phone: +61 433 640 450
Email: salonglowk22@gmail.com
Website: https://salonglowk.com.au/